FAQ

Please observe our policies. For further questions or to be contacted, visit our Contact Us page.

What is your Cancellation Policy?

Please observe the courtesy of cancelling or rescheduling reservations 24 hours in advance for our salon. All no shows will be charged full price. We will do our best to accommodate your needs should an emergency arise. It is our desire to work with all clients. If something beyond your control happens, please allow the front desk to know and we will get back to you within 24 hours.

What is our policy for refunds- gift cards, certificates and salon packages?

There are no refunds for gift cards, certificates and packages of any type. If for some reason you are not able to use your certificate-please feel free to  allow someone else to use it. Please call with any questions.Products-all sales are final.

What forms of payment do you accept?

We accept Visa, MasterCard and Discover, personal checks and of course Chris & Co. Salon instant gift certificates. Gratuities in cash only, would be much appreciated! Prices subject to change without notice. In certain instances, our fee schedule may change before our menu does. If you have any concerns, please ask our customer service representative while booking your appointment. If you have an expired gift certificate or card, it is our desire to work with all clients. In some instances, we cannot honor expired promotions simply due to conflicting newer promotions. Please call 262-646-5888 to be certain.

Should I tip for my services? What’s normal?

Leaving gratuities for work well done seems to be the norm, but of course, is optional. Most tips range from 15%-20% of the price of the service provided.

What is your cell phone policy?

To ensure a relaxing atmosphere for all of our guests, we politely request that you disable the ringing on pagers and cell phones. Our professional staff is here to make sure you receive the best service in an enjoyable manner. Please contact us with any comments if you were not satisfied with your service in any way.